Our specially trained quality controllers check your furniture to make sure it’s up to our high standards before we despatch it, so damage is rare. If I Require A Replacement Of My Damaged Or Faulty Product, What Should I Do? All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable. Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. For our policy on returning/replacing damaged or faulty goods, please read the section further below:Ĭan I Return Goods That Have Been Assembled? Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product. Please note that all products returned must be returned in their original packaging, including the box and plastic protection. Alternatively, we can arrange for the item(s) to be picked up by our courier directly from your address for a fee of €39. You may return the item(s) yourself in-store to our customer service team and we'll happily process the return for you. For outdoor furniture concerns, you may contact Please note that we do not provide free returns. To begin the return process, simply send us an email at give our Customer Service team a call at +353 7491 41985, and tell us the nature of your concern. The item(s) must be in new condition, unused and unassembled, with tags still attached and in original packaging. If, for any reason, you would like to return an item, we are happy to offer you a full refund on your order/item within 14 days of delivery. We hope you enjoy your order from Pattersons. How Do I Return An Item I Have Received But No Longer Require? We thank you for your cooperation and understanding. Please ensure these photos are complete and include the information located on the box. These photos will be NECESSARY to process a return or replacement in the event that your order contains faulty or damaged goods. Samples and other items will be delivered by other parcel couriers or royal mail.IMPORTANT: Please be advised that we highly recommend taking a photo of your orders upon delivery, prior to opening. If drop requested without signature no refund can be applied. The actual time of delivery must be written on the delivery note and signed for. Failure to meet these times will result in a refund for the extra cost paid for AM or PM. Deliveries requested AM are to be delivered before 13:00 and PM deliveries after 12:00.The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A list of likely problems are also enclosed on the e-mail confirmation. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. This above action must be completed before 2.00 pm on the day prior to delivery. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. The company will confirm the outcome by e-mail. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem. If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred.The company will not accept any liability for damages to property caused during delivery.Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery.The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.If you have any questions please do not hesitate to contact us: Please take time to make sure we will be able to complete your delivery. These are heavy items that can be difficult to manoeuvre. Gravels & Stone products, Horticultural range, Paving ranges, Henri and some large easy fountains and Winter Supplies ranges. Goods delivered by our pallet couriers include:
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