ON-SCREEN TEXT: Reed Bjergo, Commercial Products UHC ADVOCATE: Now you have my number, right?Ī man with slicked hair interviews in an office. On a street beside a graffitied wall, a UHC advocate talks to a man in a blue shirt. I just think that we are here to help one another in some form or fashion. TANEKA WASHINGTON: Every day where I talk to someone, to me that is my purpose. ON-SCREEN TEXT: Taneka Washington, Member Advocate MAN: You can go ahead and call that number right there…Ī woman wearing a pink shirt, Taneka Washington, picks up a phone, then interviews. KIRK: It’s very important to hear from people what their needs are.Ī man sitting at a desk circles a number in a booklet. We cannot paint a broad for a community or group of people and think that you’ve understood one person. ON-SCREEN TEXT: Arethusa Kirk, MD State Chief Medical OfficerĪRETHUSA KIRK: Each person’s situation is different. Now a woman with brown hair interviews in an office. A doctor wearing a stethoscope swipes through a tablet as she walks through an office. A picture of a heart labeled “compassion” is attached to a wall beside a man’s computer monitor. That’s always on and in a digital experience that is simple and effortless and meaningful.Ī couple sitting on a couch read through a document. ISHRAF AHMAD: The work that we have in front of us, it’s really about imagining that future of healthcare. ON-SCREEN TEXT: Ishraf Ahmad, Experience Design TAMI RELLER: Our purpose of connecting the world to better health one person at a time, it says so much.Ī young girl grins as she dashes down a tree-lined street. ON-SCREEN TEXT: Tami Reller, Marketing, Digital and Experience Executive The UnitedHealthcare logo appears, then turns into three blue swirling ribbons, revealing a blonde woman in an office. Health care: Health care or healthcare is the improvement of health via the prevention, diagnosis, treatment, amelioration, or cure of disease, illness, injury, and other physical and mental impairments in people.Upbeat music plays.Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.surgery scheduling: Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule.One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer Service: Customer service is the provision of service to customers before, during and after a purchase.Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.Specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job. What Skills Does a Surgery Scheduler Need?
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